en

Shipping policy

  1. Scope of Application
    • Katrapi Delivery's shipping policy applies to all deliveries made through its platform, ensuring an efficient and reliable service for all users.
  2. Coverage Areas
    • Katrapi Delivery operates within specific, predefined service areas. Users should check the availability of the delivery service for their location before placing an order.
  3. Estimated Delivery Time
    • Katrapi provides an estimated delivery time at the time of ordering. This time may vary depending on the restaurant's location and traffic conditions.
  4. Order Tracking
    • Users can track the real-time status of their orders through the Katrapi app. This includes notifications about order preparation, pickup by the courier, and progress during delivery.
  5. Weather Conditions and External Factors
    • Katrapi will inform users about possible delivery delays due to adverse weather conditions or other unforeseen external factors that may affect the timeliness of delivery.
  6. User Responsibilities
    • It is the user's responsibility to provide a correct delivery address and to be available to receive the order at the agreed time. Users must ensure that someone is available to deliver the order. present to receive the order if the in-person delivery option is selected.
  7. Shipping Costs
    • Shipping costs may apply depending on the distance between the restaurant and the user's delivery address. These costs, if any, will be clearly indicated at the time of confirming the order.
  8. Delivery Issues
    • In the event of delivery issues, such as receiving an incorrect or damaged order, users must inform Katrapi within the established time frame in order to proceed with a refund or replacement, according to Katrapi's refund policies.
  9. Cancellation Policy
    • Users may cancel an order before the restaurant begins preparing it without penalty. If the restaurant has already started preparing the order, the current cancellation and refund policies will apply.
  10. Communication and Transparency
    • Katrapi is committed to maintaining clear and transparent communication with users at all times. This includes notifying about any changes in order status or delivery conditions that may affect the user experience.
  11. Policy Updates
    • Katrapi reserves the right to update its shipping policy as necessary to improve service and adapt to changing user and market needs. Changes to the policy will be communicated to affected users in a timely manner.
  1. Delivery Options
    • Katrapi offers several delivery options depending on the user's availability and location. This may include standard delivery, express delivery (at an additional cost), or the option to pick up the order directly from the restaurant if available.
  2. Scheduling Deliveries
    • Users can schedule delivery of their orders for a specific time, provided this option is enabled. available in your area and offered by the partner restaurant. This allows for greater flexibility to accommodate specific user schedules.
  3. Delivery to Multiple Addresses
    • Katrapi allows